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Three Ways To Reach Us

Real Answers From Jetsetspins Casino, In Minutes

Live chat, e-mail and phone all reach a real person, 24 hours a day, 7 days a week, usually within minutes.

Start Live Chat Min. deposit £9. UK Gambling Commission licensed. Always 18+.
Paid out today
565,679 £
2,445 Players online now
Jetsetspins Casino Ltd holds UK Gambling Commission licence 93706-7258-R-761807 and is independently audited by BMM Testlabs, Gaming Laboratories International, and iTech Labs.
With a weekly payout volume of £53M and a monthly total of £185M, the average withdrawal clears in 8 minutes across 13 supported payment methods.
Every session and transaction is secured with 256-bit TLS encryption, keeping your personal data and funds protected at all times.
Independently verified · Regulated outcomes

Which Channel Suits Your Question?

After this you will know exactly where to go for your question, and how fast a reply lands.

Start Your Chat
Best for quick questions about bonuses, deposits or a game that froze. A chat agent typically picks up in three minutes, and the line stays open all night.
Start Chat
Jetsetspins Casino Mailbox
Best for documents, statements or anything you want in writing. Write to [email protected] and expect an answer within twenty-four hours, day or night.
Write Now
Jetsetspins Casino Phoneline
Best for urgent money worries or a card that keeps failing. Call +44 20 5642 5554 (GMT) and a person usually picks up within five minutes, any hour.
Call Us
Jetsetspins Casino In The UK

Is There Support For United Kingdom Players?

Everything below is how Jetsetspins Casino already answers players across the United Kingdom, every hour of the week.

Reaching Us

Phone+44 20 5642 5554
Time zoneGMT
LanguagesEnglish, German, French, Spanish
E-mail[email protected]

Supervision

LicenceUK Gambling Commission, 93706-7258-R-761807

Getting Help

Support groupsGamCare, BeGambleAware, GAMSTOP
Independently verified · Regulated outcomes

Jetsetspins Casino Complaint Process

This block settles how a complaint moves from our support desk to the UK regulator.

Tell Us What Happened
Reach out at the moment your issue is unresolved and describe what happened in plain words, with dates and amounts, so the team can log it fully.
Your Case Is Logged
A reference lands in your inbox once the case is logged, and a reply follows within the stated response time, so you always have proof of the conversation.
A Second Look Gained
Should the first answer not satisfy you, ask for the case to be reviewed by a senior member of the team before you take it any further.
Before And After Our Reply
After our final word, you may take the unresolved complaint to the UK Gambling Commission; before that step, the regulator expects you to have raised it with us.
Address Guide

Jetsetspins Casino Addresses, By Department

One glance here saves you a bounce, because every request lands with the team that can actually fix it.

Your Account

Anything general[email protected]
ID and address checks[email protected]

Money Matters

Deposits and payouts[email protected]

Everything Else

Formal complaints[email protected]
Your data requests[email protected]
Partnerships[email protected]
Know The Wait

Hours And Reply Times

Use this at the moment you want to know how long a reply will take.

Live Chat

Live chat hours24 hours a day
Live chat first reply3 minutes
Time zoneGMT

E-mail

E-mail address[email protected]
E-mail reply24 hours

Phone

Phone number+44 20 5642 5554
Phone waiting time5 minutes

Help That Isn't Ours To Give

Some worries deserve a voice that isn't ours. GamCare, BeGambleAware and GAMSTOP work independently of Jetsetspins Casino and talk with United Kingdom players about gambling problems, calmly and without charge.

GamCare. GamCare offers confidential advice and counselling for anyone affected by gambling, whether the player or someone close.

BeGambleAware. BeGambleAware gives free guidance and self-help tools for players who want to understand their habits better.

GAMSTOP. GAMSTOP lets you block yourself from gambling sites across the United Kingdom in one step.

Read more
Answers Without The Wait

Read This Before You Write To Us

In two minutes you will know which desk to reach and what to keep beside you.

trustWhat happens if I need help late on a Sunday night?+
At midnight, at breakfast, on a Sunday: the chat window stays open and the phoneline keeps ringing. Nights, weekends and bank holidays run the same as any weekday afternoon, because the desk never closes and the team works in shifts around the clock.
trustWhat happens if English is not my first language?+
Whenever you write, you are answered in English, and the same team also covers German, French and Spanish. Say at the start which of the four you prefer, and the reply comes back in that language.
trustWhere do my uploaded papers go once I send them?+
Where your documents sit unclear or a name does not line up, a second look adds time, and the whole check can run to about 61 hours. Clear photographs of the three documents shorten that wait considerably.
trustCan I escalate a reply that does not help me?+
Can I ask for a second opinion if the first reply misses the mark? Yes, and you should: write to the complaints inbox and a senior colleague reviews the exchange. If the outcome still leaves you unhappy, the dispute goes to the UK Gambling Commission.
trustWhy does a licence number belong on a contact page?+
Why does the licence matter when I am only asking about a bonus? Because it ties this site to the UK Gambling Commission under licence 93706-7258-R-761807, and that is the body standing behind the fair handling of your complaint.
trustWhen I write in, how do I prove the account is mine?+
How long before someone knows it is me? The moment you give the email address registered to your account, the agent can pull up your profile, so have it ready. Nothing else is needed, and no agent will ever ask for your password.

What Should I Have Ready?

Line these up first and the team can settle your question in one exchange.

  • Your registered e-mail address
  • Your account username and ID
  • Dates and amounts involved
  • Screenshots of the issue
  • The reference from any earlier contact
Operator Facts

Read Our Operator Details

This block settles who operates Jetsetspins Casino and who licenses it for the United Kingdom.

Company

Legal nameJetsetspins Casino Ltd
Company numberCompany No. 89638719 (United Kingdom)
AddressHigh Street, Manchester

License

RegulatorUK Gambling Commission
License number93706-7258-R-761807

Written Contact

Support e-mail[email protected]

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